Return & Refund Policy

At Trevya, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we offer a straightforward return and refund policy to make the process as smooth as possible.

1. Return Window

• Returns must be requested within 30 days from the date of delivery.

• Requests submitted after 30 days will not be eligible for return or refund.

2. Return Acceptable Conditions

You can request a return if:

• The product is unused, unworn, and in its original packaging

• The product is returned within the 30-day return window

• A valid proof of purchase is provided

Products that are used, worn, damaged due to misuse, altered, or incomplete are not eligible for return.

3. How to Request a Return

To initiate a return:

• Contact us at support@trevya.store within 30 days of receiving your order

• Provide your order number and reason for return

• Our team will provide detailed return instructions

⚠️ Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

4. Return Shipping Cost

• Customers are responsible for return shipping costs.

• Return shipping costs are non-refundable, unless the item was received damaged or defective.

5. Return Label

• Trevya does not provide prepaid return labels.

• Customers must arrange and pay for return shipping unless the return is due to a damaged or defective item.

6. Restocking Fee

• No restocking fee will be charged for approved returns.

7. Refund Processing Time

• Once we receive and inspect your returned item, approved refunds are processed within 7 business days.

• Refunds are issued to the original payment method.

• A confirmation email will be sent once your refund has been processed.

8. Late or Delayed Refunds

• If you have not received your refund after 7 business days:

  • First, check with your bank or credit card provider

  • Processing times may vary depending on the payment provider

• If the issue persists, contact us at support@trevya.store for assistance.

9. Exchanges

• Trevya does not offer direct exchanges at this time.

• If you wish to receive a different product, please return the original item for a refund and place a new order.

10. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact support@trevya.store immediately

• Provide photos of the item and your order number

• We will offer a replacement or a full refund, including shipping costs

11. Contact Us

Business Name: Trevya
Business Address: 403 Ring Ave N, Canby Minnesota 56220, United States
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT -06:00)
Email: support@trevya.store
Phone: +1 (507) 555-2384

Trevya — Committed to Your Satisfaction and Hassle-Free Returns.