Frequently Asked Questions (FAQs) | Trevya
Welcome to the Trevya FAQ section! Here you’ll find answers to the most common questions about our products, orders, shipping, payments, and support. If you don’t see your question here, feel free to contact us anytime at support@trevya.store.
1. What products does Trevya offer?
Trevya specializes in stylish handbags and premium skincare essentials. Our handbags range from everyday totes to elegant clutches, while our skincare line focuses on gentle, effective cleansers suitable for various skin types.
2. How can I place an order?
Placing an order is easy! Simply browse our store, select the products you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
3. What payment methods do you accept?
We accept multiple secure payment options including credit/debit cards, PayPal, and other popular online payment gateways. All transactions are processed securely to protect your information.
4. How long does shipping take?
We offer fast and reliable shipping. Delivery times typically range from 3 to 7 business days, depending on your location. Once your order is shipped, you will receive a tracking number to monitor its progress in real-time.
5. Can I track my order?
Yes! After your order is dispatched, we send you a tracking number via email. You can use this number to track your package online and stay updated on its delivery status.
6. What is your return and refund policy?
If you are not completely satisfied with your purchase, please review our Return & Refund Policy page for detailed instructions. Generally, we accept returns within 14 days of delivery, provided the product is unused and in its original packaging.
7. Do you offer international shipping?
Currently, Trevya ships to selected countries. Please check our Shipping Policy page or contact support@trevya.store to confirm if we deliver to your location.
8. How do I contact customer support?
For any questions, concerns, or assistance, please email us at support@trevya.store. Our customer service team is ready to help you promptly.
9. Are your products authentic and of high quality?
Absolutely! We source our products from trusted suppliers and ensure that every item meets strict quality standards before it reaches you. Your satisfaction and trust are very important to us.
10. Can I change or cancel my order after placing it?
If you need to modify or cancel an order, please contact us as soon as possible at support@trevya.store. We will do our best to accommodate your request if the order has not yet been processed or shipped.
Thank you for choosing Trevya — where style meets trust. We look forward to serving you!
Contact Us
Business Name: Trevya
Business Address: 403 Ring Ave N, Canby, MN 56220, USA
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -05:00)
Business Email: support@trevya.store
Business Phone: +1 (507) 555-2384